A user calls into the help desk and asks the help-desk professional to reset his password. Which of the following choices is the BEST choice for what the help-desk professional should do before resetting the password ?

A user calls into the help desk and asks the help-desk professional to reset his password. Which of the following choices is the BEST choice for what the help-desk professional should do before resetting the password ?




A. Verify the user's original password.
B. Disable the user's account.
C. Verify the user's identity.
D. Enable the user's account


Answer: C


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Cyber Security Chapter 1

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